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Customer Experience·15 vendors·Updated Nov 10, 2026·kustomer.com·Subprocessor list
AI Stack · 3
Infrastructure · 12

AI Stack

Foundation Models

Anthropic
219 companiessubprocessor
Engineering: Claude Desktop and CLI usage
OpenAI
285 companiessubprocessor
AI Features: AI Features in the Kustomer App
View their stack →

Voice & Speech AI

Deepgram
35 companiessubprocessor
Voice Transcription: Deepgram is an AI company specializing in voice AI, offering speech-to-text, text-to-speech, and language understanding capabilities through APIs. Their platform is designed for developers building voice AI applications, providing tools for transcription, analysis, and interaction with audio and video content.

Infrastructure

Cloud & Networking

AWS
397 companiessubprocessor
Cloud Hosting Provider for Kustomer Application, SES, and AI Services including Amazon Bedrock, which serves as the AI model inference and data processing layer for Kustomer AI features: Cloud hosting and AI model processing locations are determined at time of customer onboarding
Google Cloud
354 companiessubprocessor
EMail API: Cloud services to support GMail Channel integration.

Databases

ClickHouse
77 companiessubprocessor
Reporting and Analytics: Cloud database provider used for high-speed analytical data processing and log storage.
Elastic
38 companiessubprocessor
Search Functionality: Limited to certain customers; Location depends on Kustomer App Region Selected at Onboarding
MongoDB
70 companiessubprocessor
Database: Database Hosting Location is decided upon at time of onboarding
Snowflake
120 companiessubprocessor
Data storage and processing: Data Warehouse (only applicable to clients with Snowflake SKU)

Observability

Coralogix
12 companiessubprocessor
Cloud monitoring: Infrastructure Monitoring
Sentry
148 companiessubprocessor
Cloud monitoring: Application Performance Monitoring & Error Tracking

Analytics & BI

Pendo
23 companiessubprocessor
Data analytics: Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. It provides product analytics, in-app guidance, and feedback collection tools to help teams optimize user experiences, drive adoption, and increase customer satisfaction. Essentially, Pendo helps make software better by providing insights into user behavior and enabling teams to guide users through applications.

Communications

Postmark
23 companiessubprocessor
Email Channel: For the EMail Channel Integration + transactional emails
PubNub
4 companiessubprocessor
Supports Chat Functionality: PubNub is a real-time messaging and data streaming platform that enables developers to build and scale real-time applications. It provides a set of APIs and infrastructure for building applications that require low-latency communication, such as chat applications, online gaming, IoT (Internet of Things) device communication, live dashboards, and more.
Twilio
143 companiessubprocessor
Native Voice + SMS Channel: Covers our Native Voice functionality and also limited to customers that use the SMS channel

Changes

Updated Nov 10, 2026·Source

First capture

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